Kathmandu, October 3: Machhapuchchhre Bank has formally launched its new customer service-oriented chatbot, “MAB Chat,” as part of its continued commitment to providing smarter, easier and more customer-centric banking services.
The “MAB Chat” icon is available on the bank’s official website, www.machbank.com, through which customers can submit their queries via chat.
Developed with customers as the primary focus, “MAB Chat” is an interactive digital platform. The chatbot has been developed with the objective of reducing the need for customers to visit branches or contact bank employees directly for routine banking-related information, enabling them to obtain the information they need more conveniently.
The launch of “MAB Chat” will further support the bank’s vision of becoming a smart bank by effectively leveraging technology to create a more efficient and customer-friendly banking experience.
The bank will also continuously improve and refine the capabilities and performance of “MAB Chat” to address customers’ queries more accurately, relevantly and effectively. By learning from customer feedback and usage, the bank will further enhance the chatbot’s accuracy and usefulness in the future.
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